"Empowered Employees Working Relentlessly to be Our Customers' Best Supplier"
There have been many changes in our organization over the past few years, as we pursue our mission to be our
customers’ best supplier. This survey has been prepared with direct input from all the organizations listed. We value
your time and interest in AT Plastics. Please help us to give accurate feedback to our employees.
Please click the 'Submit' button, when you have
completed this survey.
Please review each section of this survey and complete if it is relevant to your daily activities. More than one member of your organization may
receive this survey. Please identify yourself at the end of the survey.
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Good
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Fair
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APPLY
OVERALL
Provide the level of service & quality that your industry demands?
Provide a consistent first class quality product?
Appear to have high ethical standards?
Innovation in product, development, service, and delivery meeting your needs?
Willing and able to listen and respond in a timely manner?
Demonstrate a willingness to build a long-term relationship with your company?
Show a solid commitment to being your best supplier?
PRICING & PRODUCT VALUE
Able to meet all your EVA copolymer & specialty LDPE needs?
Provide consistent product quality?
Product
produced to your requirements?
You pay a fair price for the value delivered?
Credit terms and policies fair?
SALES REPRESENTATIVE
Provides sufficient knowledge of our products?
Has sufficient knowledge/grasp of your application?
Provides knowledge of competitors products and pricing in the marketplace?
Represents AT Plastics with a professional demeanor?
Accessible by telephone when needed and returns calls promptly?
Visits your location as often as required?
Responds to problems or complaints in a timely manner?
Actively pursues new business development opportunities?
Ensure that current products are meeting all your specified needs?
Timely follow through on commitments?
Doing everything necessary to be your best supplier?
TECHNICAL SERVICE & SUPPORT
Provides expert knowledge of AT Plastics' full line of products?
Displays good knowledge of your process?
Understands the role of our materials in your products final application?
Product/applications questions are answered on the first call?
Follow through in a timely manner on technical requests?
Our technical resources are sufficient to support your industry?
Accessible by phone or e-mail when needed?
Visits your location(s) as often as required?
Always courteous and helpful?
Doing everything necessary to be your best supplier?
CUSTOMER SERVICE (Placing Orders, Confirmation, Invoicing, General)
Available by telephone during your regular business hours?
Order process is easy and convenient?
Changes to your order are easy?
Customer Service Representatives are pleasant and helpful?
Customer Service Rep. is able to assist you in getting help other areas?
Products are accurately packaged and labeled?
Bill of Lading and Invoices are easy to understand?
Certificates of Analysis timely and accurate?
Doing everything necessary to be your best supplier?
LOGISTICS
Product is available when required?
Truck driver is courteous and cooperative?
Condition of delivery equipment is acceptable?
Notified if a shipment is to be late?
Unloading time is scheduled and delivered on time?
Condition of product is acceptable when delivered?
Claim procedures are clear and problem is resolved promptly?
Doing everything necessary to be your best supplier?
